BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20201112T090000 DTEND;TZID=America/New_York:20201112T101500 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:BusinessU: Customer Experience – Why it Matters to your Bottom Line DESCRIPTION:Did you know that 96% of customers say that customer service is important in their choice of loyalty to a brand? Or that companies that lead in customer experience outperform laggards by nearly 80%? Needless to say\, having this as part of your strategy can dramatically impact the success of your business and bottom-line.\n\nJoin us as Thryv provides 10 tips to enhance the customer experience. In addition to these tips\, the session will also help you understand why the customer experience is now more important than ever and how to really know what your customers want. You'll leave with skills that you can immediately apply to your business to ensure your customers stay happy\, engaged and loyal. Instruction by Lisa Miller and Jean Senecal\, ThryvThis event is virtual and you will receive the session link the day before the event.Presenting sponsor X-ALT-DESC;FMTTYPE=text/html:
Did you know that 96% of customers say that customer service is important in their choice of loyalty to a brand? Or that companies that lead in customer experience outperform laggards by nearly 80%? Needless to say\, having this as part of your strategy can dramatically impact the success of your business and bottom-line.
Join us as Thryv provides 10 tips to enhance the customer experience. In addition to these tips\, the session will also help you understand why the customer experience is now more important than ever and how to really know what your customers want. You&rsquo\;ll leave with skills that you can immediately apply to your business to ensure your customers stay happy\, engaged and loyal. \;
Instruction by Lisa Miller and Jean Senecal\, Thryv
This event is virtual and you will receive the session link the day before the event.
Presenting sponsor
LOCATION: UID:e.1338.218717 SEQUENCE:3 DTSTAMP:20240319T071846Z URL:https://members.capitalregionchamber.com/eventcalendar/Details/businessu-customer-experience-why-it-matters-to-your-bottom-line-239148?sourceTypeId=Hub END:VEVENT END:VCALENDAR