Administrative Assistant ~ Early Childhood Education

Description

Albany Community Action Partnership (ACAP) is a source of direct support for families who live in poverty in Albany, New York. The majority of program participants are from economically vulnerable families with incomes below 100% of the federal poverty threshold (or $21,960 for a family of three - the average family size of ACAP’s customer population). For 50 years ACAP has been providing a network of programs that serve the needs of children and families living in poverty.
Our prominent programs include Early Head Start, Head Start, Energy Assistance and Weatherization, Career Pathways, Healthcare Opportunities Grant, and we support parents through Employment and Dress for Success. Through its programs, ACAP has created positive change in the lives of children and families in Albany, Cohoes. ACAP embodies the spirit of hope, improving communities, and making the Capital Region a better place.

  • Greets and directs customers at ECE sites, visitors, and incoming telephone calls; answers general questions and inquiries regarding agency’s programs and services, directing customers to appropriate resource personnel.
  • Performs a variety of clerical and general office duties including copying, sending and distributing faxes, receiving and distributing incoming mail, processing outgoing mail, data entry, meeting preparation, and general maintenance of copy machine and supplies.
  • Provide classroom coverage/support personnel as needed. 
  • Manages correspondence, reports, forms, and other documents as requested; assembles data and sets up the format for material to be processed, and maintains administrative inventory supplies levels  
  • Respond to, or coordinate responses to internal and external requests for information and required reports in areas of responsibility 
  • Assist with the development and implementation of department changes based on agency strategic direction and priorities; support efforts to improve administrative functions 
  • Assist with customer outreach, recruitment, hiring, and enrollment for agency programs; assist program team with planned activities
  • Represent agency interests at meetings and activities with external stakeholders
Requirements

Related Associate’s Degree or Certificate in Office Administration is required. A Bachelors’s degree is preferred.  Also a minimum of four (4) years of customer service experience or two (2) years of general office experience.  A high school diploma or equivalent, AND six (6) years’ general office and customer service experience may be accepted in lieu of an Associate’s degree.  Strong interpersonal, communication, organization, and problem-solving skills required.  Solid PC skills including database entry, word processing, and spreadsheet skills are required.  Bilingual or multilingual abilities a plus.


BENEFITS: Competitive health benefits; Educational Assistance; Retirement; Paid time off; 403(b) plan


CLASSIFICATION / HOURS: Full-time Monday through Friday; 40 hours per week; 52 weeks per year; $12.93 Hourly with the potential for an increase based on performance
We are proud to be an EEO/AA employer M/F/D/V.We maintain a drug-free workplace and perform pre-employment substance abuse testing

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