Administrative Resource Specialist - Behavioral Health



The Administrative Resource Specialist – Behavioral Health is a frontline and vital member of the behavioral health team. This individual is responsible for administrative support functions required for a behavioral health office. Functions include all aspects of processing patient information services and support of behavioral health services.


  • Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance. Key EMR functions include scheduling, registration and telephone encounters.
  • Communicates to patients and visitors in an age-specific manner, and knowledgeable in regard to age-specific safety precautions.
  • Professional answers the telephone within 3 to 5 rings, screens and responds accurately and routes calls to appropriate individual.
  • Schedules routine patient appointments and follows triage procedures for emergency appointments in accordance with established guidelines.
  • Schedules non-routine appointments (e.g. cancellations) as directed by supervisor.
  • Maintains the behavioral health treatment schedule for all staff.
  • Consistently greets and assists patients and visitors in a timely, positive and helpful manner.
  • Accurately completes patient registration process including verification and update of all demographic and insurance information.
  • Conducts prior authorizations and proactively tracks prior authorizations with billing department.
  • Maintains and correctly utilizes knowledge of patient eligibility criteria relative to different insurances.
  • Verifies non-insured eligibility for sliding fee discounts, collects relative information and accurately applies the correct slide.
  • Obtains and scans all pertinent patient documents specific to appointment type.
  • Checks out patients completely and accurately, including collection of co-pays and charges due and makes return appointments.
  • Reconciles payments received against day sheet reports and prepares daily deposits for courier pick-up. Posts payments to patient accounts as needed and includes documentation with daily deposit. Collaborates with patient accounts department for tracking/billing.
  • Collaborates with immediate co-workers as a team (i.e. care coordinators), provides knowledgeable back-up for coworkers when needed, and maintains open and continuous communications to ensure efficient operations and a positive work environment.
  • Coordinates referrals to behavioral health services and conducts phone outreach for potential and existing patients
  • Able to perform general office duties including, but limited to, receive and distributing incoming correspondence, preparing correspondence, scanning, faxing and photocopying.
  • Participates in staff meetings, distributes agendas and minutes.
  • Controls patient and public access to clinical areas ensuring patient confidentiality.
  • Attends trainings and meetings as assigned.
  • Demonstrates excellence in both internal and external customer service.
  • Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
  • Ensures and/or remains in compliance with local, state, and federal regulations.
  • Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
  • Assists Director of Behavioral Health as needed.
  • Completes other duties as assigned.


High school diploma or GED. Experience in a health care setting. Computer skills, word processing and minimum typing of 60 wpm. Able to work independently and as part of a team. Good oral and written communication skills.


Associates Degree or Bachelors Degree or Two to Four years of work experience in a health care setting. Experience with health information processing and Microsoft Office applications. Knowledge of medical terminology. Multi-lingual.


Please be aware that as a facility regulated under Article 28 of the New York State Public Health Law, COVID-19 vaccination is a requirement of employment. Whitney Young Health also requires the COVID-19 booster.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.


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