Analyst/Programmer

Programmers

Analyst/Programmer

Job Description: The Analyst/Programmer analyzes and develops ERP and IT user information system needs. This position is critical to PVA; the Analyst/Programmer ensures all physical and virtual systems are optimized for business performance with little to zero downtime which impacts the revenue and long-term profitability of the company.

Job Responsibilities:

  • Design, develop, document, analyze, create, test and modify Enterprise Resource Planning (ERP) computer systems, programs and integrations.
  • Arrange project requirements in programming sequence by analyzing requirements; preparing a workflow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
  • Document the functionality and requirements for IT and ERP systems/software.
  • Provides reference for use of prime and personal computers by writing and maintaining user documentation.
  • Develops and maintains applications and databases in ERP system by evaluating client needs; analyzing requirements; developing software systems.
  • Research, evaluate and recommend ways to consolidate, simplify, and standardize information systems, ongoing.
  • Supports strategic plans by implementing information technologies to maintain organizational effectiveness and efficiency.
  • Explores Internet of Things (IoT), Robotic Process Automation (RPA) and other emerging technologies, on an ongoing basis.
  • Maintains confidentiality of customer and employee information 100% of the time.
  • Apply troubleshooting and maintenance techniques and procedures, including consulting with users to determine ERP hardware, software or systems functional specifications
  • Maintains ERP computer systems and programming guidelines by writing and updating policies and procedures.
  • Partners with ERP team to develop content and delivery to introduce business technology solutions and features, monthly.
  • Troubleshoots escalated ERP issues, daily.
  • Serves as the liaison between the end users and the software vendor’s technical support teams to address any issues that cannot be resolved in-house.
  • Integrates third party software to our ERP ecosystem, as needed.
  • Analyzes and optimizes SQL DB, including regular backups, indexing, and automation.
  • Integrates new components from ERP (enterprise search/data discovery/social/etc.).
  • Maintains administration duties of keeping current (six-month lag time) with ERP system’s feature and major update releases.
  • Supports multiple ERP instances and move databases from Production to Test Environment, as needed, for low risk troubleshooting and development work.
  • Maintains settings and configurations of application server, report server, system agent, admin console (including module licensing) and databases.
  • Implements and supports appropriate tools that allow for daily monitoring of systems, timely and appropriate response to alarms, system tuning to maintain/improve performance.
  • Works with business units to enhance reporting and solve problems by developing custom reports utilizing SQL, BAQs and BI tools and analytics.
  • Maintains security at the system level and at the user level, including new user setup and appropriate system access provision.
  • After-hours work may be required for upgrades, maintenance, and emergencies in support of high availability ERP environment.

Skills:

  • Customer centric, committed to supporting the internal and external customer.
  • Strong verbal communication and listening skills.
  • Self-starter who works independently and in a team environment.
  • Thrives in a fast-paced environment.
  • Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
  • Maintains a calm, tactful demeanor when dealing with difficult situations.
  • Manages multiple projects and timelines with a sense of urgency and follow through.
  • Well organized, analytical, and detail oriented.
  • Follows direction with focused attention.
  • Exhibits initiative, willing to learn.
  • Minimum three (3)+ years of programming, business analysis, and ERP system experience, required.
  • Experience with Epicor 10.2 preferred, however any ERP experience is desirable.

Job Location: PVA Global Headquarters | Cohoes, NY

https://pva.net/career  

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