Banking Call Center Representative
Alaant Workforce Solutions is immediately hiring a Banking Call Center Representative for our client. This is a full-time, in office, direct hire role offering $19.00 per hour, plus regular incentives.
Hours and Benefits for the Banking Call Center Representative
- Full-time, Direct Hire
- $19 per hour with Bi-weekly and quarterly incentives
- Paid Time Off, Health Benefit Package, Holiday Pay and 401K
Responsibilities for the Banking Call Center Representative
- Provide support to customers with questions regarding passwords, deposits, withdrawals, loan payments, recording of deposits and other routine transactions
- Assist and support members with technology tools and applications (i.e. Apps, online portals, password resets, etc.)
- Provide information and suggestions for other financial products (personal loans, debit cards, credit cards, auto loans, etc.) based on member needs
- Prepare reports and perform data entry of critical information
- Create and maintain a friendly and exceptional customer experience
Requirements for the Banking Call Center Representative
- High School Diploma or equivalent
- 1+ year of sales/customer service experience. Prior banking experience preferred
- Prior sales or upselling experience is a must
- Exceptional customer service skills and attention to detail
- Experience handling a high number of in-person or phone-based customers daily
What’s in store for me as a Banking Call Center Representative?
- You will be working in a call center environment (cubicle area)
- You’ll learn to build strong relationships and skills in the financial industry
- You’ll receive and work with approximately 100+ callers per day with a variety of needs
- You should enjoy solving problems and educating customers with new information
- Incentivized sales aspect to this role to potentially earn bi-weekly bonuses
- Stable schedule within a professional environment and great co-workers
- Professional development and growth opportunities
For more details on this role contact:
Mary Arthur, Resource Manager @ 518-689-0707
Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.
This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews. All safety protocols will be strictly followed.