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Banking Call Center Representative


Alaant Workforce Solutions is immediately hiring a Banking Call Center Representative for our client. This is a full-time, in office, direct hire role offering $19.00 per hour, plus regular incentives.

Hours and Benefits for the Banking Call Center Representative

  • Full-time, Direct Hire
  • $19 per hour with Bi-weekly and quarterly incentives
  • Paid Time Off, Health Benefit Package, Holiday Pay and 401K

Responsibilities for the Banking Call Center Representative

  • Provide support to customers with questions regarding passwords, deposits, withdrawals, loan payments, recording of deposits and other routine transactions
  • Assist and support members with technology tools and applications (i.e. Apps, online portals, password resets, etc.)
  • Provide information and suggestions for other financial products (personal loans, debit cards, credit cards, auto loans, etc.) based on member needs
  • Prepare reports and perform data entry of critical information
  • Create and maintain a friendly and exceptional customer experience

Requirements for the Banking Call Center Representative

  • High School Diploma or equivalent
  • 1+ year of sales/customer service experience. Prior banking experience preferred
  • Prior sales or upselling experience is a must
  • Exceptional customer service skills and attention to detail
  • Experience handling a high number of in-person or phone-based customers daily

What’s in store for me as a Banking Call Center Representative?

  • You will be working in a call center environment (cubicle area)
  • You’ll learn to build strong relationships and skills in the financial industry
  • You’ll receive and work with approximately 100+ callers per day with a variety of needs
  • You should enjoy solving problems and educating customers with new information
  • Incentivized sales aspect to this role to potentially earn bi-weekly bonuses
  • Stable schedule within a professional environment and great co-workers
  • Professional development and growth opportunities


For more details on this role contact:

Mary Arthur, Resource Manager @ 518-689-0707


Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies. 


This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews. All safety protocols will be strictly followed.

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At Alaant we believe in People First! We Care. We Listen & We Support.

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