Arrow Financial Corporation Family of Companies

Head Teller - Clifton Park

Customer Service Financial Services Banking

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Clifton Park team as: 

Head Teller

This opportunity may be perfect for you if you have experience in:

> Relationship Building

> Cash Handling

> Customer Service 

About this position:

Head Teller is responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards.  In addition to the accurate and timely processing of customer transactions, the Head Teller answers complex inquiries, manages the vault, ensures accurate teller and branch cash limits, safeguards customers information, and works to detect/prevent fraud. 


Responsibilities:

> Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

> Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules

> Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals

> Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.

> Provide training, support and guidance as appropriate to co-workers and customers.   Direct problem resolution

> Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate.

> Prepare or assist in preparing and submitting monthly reports accurately and punctually.   Ensure that reports and logs are completed accurately and on time.  

> Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments.

> Act in Branch Manager’s absence as needed.


What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications/Experience:

> Associate degree or equivalent experience required.  

> 3 years of experience in customer service preferred.

Skills/Knowledge:

> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management

> Strong supervisory skills

> Proficient in Microsoft Windows and Microsoft Office Suite:   Word, Excel, and Outlook

> Strong knowledge of banking products and services

 

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.


What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $18.00 - $21.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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