IMMIGRANT SERVICES SPECIALIST

Job Summary:

The Immigrant Services Specialist serves a crucial role in providing bilingual services and support to immigrants and their families in Saratoga, Washington and Warren Counties through EOC’s Immigrant Services Program. The Specialist will be clients’ primary point of contact with the agency and will assist them in accessing local resources, interpreting at appointments, and making appropriate referrals. The Advocate will provide assistance with issues including employment, housing, finances, health and education services.

Candidate must be fluent in both Spanish and English and be comfortable using a language line to provide direct bilingual customer service and support through assessment, service planning, referral, and advocacy processes. Must also be able to demonstrate effective crisis management, good judgment, and have excellent communication skills.

Full-time candidate needed to:                 

  • Complete primary intake, assessment and case management/mentoring for immigrant customers in crisis and emergency situations involving homelessness, hunger, domestic violence, mental health, and substance abuse.
  • Provide interpretation with respect to medical, educational and legal services.
  • Advocate and interpret for customers to secure access to and assistance from appropriate resources.
  • Conduct program and educational outreach to the immigrant population in Saratoga County.
  • Promote and assist with ESL classes.
  • Maintain updated client case files and record of services.
  • Assist in planning, scheduling and monitoring community projects.
  • Certify to be a Volunteer Income Tax Assistance (VITA) tax preparer.
  • Assist in the department as needed with advocacy duties.

Requirements:

  • Bachelor’s Degree preferred in social sciences including coursework related to cultural diversity, Latin American/Latinx studies, education, human services or social work, or 4 years of relevant work experience.
  • Bilingual/ Bi-Cultural - must have the ability to read, write, and communicate with high proficiency in both Spanish and English, as well as demonstrate an understanding of or ability to relate to Latinx/Latin American cultures and heritage.
  • Working knowledge of government, healthcare, legal and social services programs. Must have knowledge of issues faced by low-income individuals and families.
  • Experience in performing basic social needs assessments, crisis intervention, case management/mentoring, and advocacy.
  • Excellent communication and computer skills are required.
  • Must be able to maintain composure in challenging situations.
  • Ability to supervise and coordinate volunteers.
  • Must be able to lift 40lbs.
  • Valid Driver’s License is required.

Compensation:  This position offers a starting rate of $14.50 per hour.

Benefits:

  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Life Insurance
  • 401(k) Retirement
  • Paid Vacation
  • Paid Personal
  • Paid Sick Time

SCEOC is a private, nonprofit community action agency serving Saratoga County. We are the designated anti-poverty agency, dedicated to providing and promoting opportunities for individuals and families to achieve self-sufficiency. We are an advocacy organization assisting families and individuals in developing solutions to promote healthy, thriving families and caring community partners. We provide services coordinated at our main office as well and in school districts and sites throughout Saratoga County.  Services include Head Start, WIC, Energy Services/Weatherization, Crisis Intervention, Immigrant Services, VITA Tax Services, Food Pantry, Mobile Food Pantry and a Soup Kitchen.

EOE

TO APPLY: 
Interested candidates, please submit a cover letter and resume to: Human Resources Manager at hr@saratogaeoc.org 

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