Immigrant Services Specialist

Nonprofit Social Services

The Immigrant Services Specialist serves a crucial role in providing bilingual services and support to immigrants and their families in Saratoga, Washington and Warren Counties through LifeWorks Immigrant Services Program. The Specialist will be clients’ primary point of contact with the agency and will assist them in accessing local resources, interpreting at appointments, and making appropriate referrals. Will provide assistance with issues including employment, housing, finances, health and education services.

Candidate must be fluent in both Spanish and English and be comfortable using a language line to provide direct bilingual customer service and support through assessment, service planning, referral, and advocacy processes. Must also be able to demonstrate effective crisis management, good judgment, and have excellent communication skills.

Full-time candidate needed to:                     

  • Complete primary intake, assessment and case management/mentoring for immigrant customers in crisis and emergency situations involving homelessness, hunger, domestic violence, mental health, and substance abuse.
  • Provide interpretation with respect to medical, educational and legal services.
  • Advocate and interpret for customers to secure access to and assistance from appropriate resources.  Assist in the department as needed with advocacy duties.
  • Conduct program and educational outreach to the immigrant population in Saratoga County.
  • Promote and assist with ESL classes.
  • Maintain updated client case files and record of services.
  • Assist in planning, scheduling and monitoring community projects.
  • Certify to be a Volunteer Income Tax Assistance (VITA) tax preparer

Requirements:

  • Bachelor’s Degree preferred in social sciences including coursework related to cultural diversity, Latin American/Latinx studies, education, human services or social work, or 4 years of relevant work experience.
  • Bilingual/ Bi-Cultural - must have the ability to read, write, and communicate with high proficiency in both Spanish and English, as well as demonstrate an understanding of or ability to relate to Latinx/Latin American cultures and heritage.
  • Working knowledge of government, healthcare, legal and social services programs. Must have knowledge of issues faced by low-income individuals and families.
  • Experience in performing basic social needs assessments, crisis intervention, case management/mentoring, and advocacy.
  • Provide customer services that is responsive to the unique needs and culture of families, such as single parents, grandparents as caregivers, co-parenting relationships, LGTBQ families, non-English speaking, teen parents, domestic violence situations and more.
  • Excellent communication and computer skills are required. Knowledge of Window, Microsoft Word, Outlook and Excel, Google Docs, Zoom or other online meeting platforms. Familiarity with mobile devices, online training platforms and software applications helpful.
  • Must be able to maintain composure in challenging situations.
  • Ability to supervise and coordinate volunteers.
  • Must be able to lift 40lbs.
  • Valid Driver’s License is required.

Compensation:  This position offers a starting rate of $18.50 per hour.

BENEFITS 

  • Medical, Dental and Vision Coverage
  • Employer Paid Life Insurance
  • 401(k) Plan
  • Paid Vacation, Personal and Sick Time
  • Paid School Breaks
  • Employee Assistance Plan

LifeWorks Community Action, formerly Saratoga County Economic Opportunity Council, is a nonprofit that helps thousands of neighbors each year overcome the challenges of poverty by providing food, early childhood education, energy services, health and wellness, and immigrant services. Popular programs include The Pantry in Ballston Spa and The Kitchen in Saratoga Springs, as well as Head Start, WIC and Weatherization.      Help Starts Here.

LifeWorks Community Action promotes diversity, equity and inclusion in all agency programs and services.  We welcome applicants who embrace and support an inclusive and equitable work environment.

EOE

TO APPLY: 

Interested candidates, please submit a cover letter and resume to: Human Resources Manager at hr@saratogaeoc.org 

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