Loan Servicing Specialist

Responsible for balancing the critical elements of loan servicing, document retention and proper collateral recording on consumer loans, while also assisting with coordination of home equity lending. Key servicing duties include: file maintenance, adjustments, payment reversals & coordinating the third party vendors, as loans are processed and funded.  Strong organization & time management skills, as well as, the desire to assist our members is key to the success of this position.  


-  Coordinates the entire discharge of mortgage process.  This includes but is not limited to preparation of payoff letters to members and/or attorneys, preparing discharge documents, making certain that discharges are sent and appropriate checks are disbursed for filing, terminating flood certifications, disassemble and file closed folders. Monitors paid off loans to make sure proper fees are collected. Processes the release of mortgages with the respective counties.

-  Performs internal quality control procedures for home equity and flex mortgage loans to ensure compliance and adherence to policies, procedures and processes.  

-  Assist Real Estate Processors with communication to members, attorneys, realtors, appraisers and vendors to ensure timely scheduling and continuous progress with files. 

-  Facilitates creation & maintenance of log sheets, ordering of appraisals, consumer/business credit reports, flood certifications, EDR, title/stub searches, and Home Equity checks. Prepare folders for all residential real estate loans.

-  Manages consumer & real estate loan closing documents, which include affidavits, HUD settlement calculations and payoffs.  

-  Responsible for following up on post-closing documentation to ensure file completion and accuracy.

-  Processes & distributes Home Equity Line of Credit letters to members where the draw period has expired, collects necessary discharge fees.  

-  Review/prepare various weekly, monthly & quarterly reports (share secured, certificate secured, HELOC review date, auto-pay real estate loans, daily paid off & monthly paid off loans).

-  Review/prepare department monthly billing statements for approval.

-  Review & process all Mortgage Life & Disability Insurance cancellations & refunds.  

-  Performs loan servicing transactions & loan account maintenance for all loan types.

-  Follow up on Insurance (Homeowners & Flood) making certain the CU is adequately protected and properly insured.  File all insurance policies.

-  Protects the credit union’s interest in the recording of collateral for All loans.

-  Assists Lending Mngt. in maintaining of material changes to the department’s policy & procedures manuals.  As well as, maintaining the quality of the lending compliance including but not limited to, procedures & forms.

-  Works closely with Lending & Branches to obtain outstanding information for both new and existing mortgages.  

-  Completes special projects, as needed.

-  Performs all other duties, as may be assigned.


-  Three years of similar or related experience in loan operations/quality control environment.

-  Have thorough computer knowledge in Microsoft Excel and Word in order to create documents and spreadsheets.

-  Proven ability to summarize and present quality findings tactfully and professionally.

-  Strong credit,communication and problem solving skills.

-  Have thorough knowledge of Credit Union Loan operations.

-  Have complete knowledge of Credit Union loan policies and procedures. 

-  The ability to multi task, organize work and to instruct others with minimal supervision.

-  Team player with ability to adapt to changes.

For more information contact:

First New York FCU - Human Resources Dept.

Attention: Terri Clasen
2 Wall Street, Albany, NY 12205
Phone (518) 393-1326
Fax (518) 690-4180

First New York Federal Credit Union's goal is to hire and retain diverse, talented, and engaged employees. We provide an atmosphere that enables each individual to contribute to the overall success of the credit union through their unique strengths, skills, and talents. First New York FCU is committed to the principles of equal employment opportunity and affirmative action and providing reasonable accommodations to candidates with disabilities, while complying with all relevant federal and state non-discrimination regulations to include the Rehabilitation Act of 1973, as amended. If you need an accommodation to navigate our site or apply for a position, please send an email to with the nature of your request and your contact information. Requests for reasonable accommodation are considered on a case-by-case basis.

First New York Federal Credit Union is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religious creed, sex, transgender status, gender identity or expression, gender dysphoria, sexual orientation, national origin, physical or mental disability, genetic predisposition or carrier status, marital and familial status, domestic violence victim status, military status, protected Veteran status, known relationship or association with any member of a protected class, or other characteristics protected by applicable law.

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