Program Coordinator

Customer Service Nonprofit Healthcare Administrative, Support & Clerical

Program Coordinator

Description


At the very foundation of Healthy Alliance is a shared belief that we exist only because we continue to foster impactful, real change for the community’s most vulnerable. Working with community-based organizations, health plans, hospital systems, and more – we advocate fiercely for health equity within and across all neighborhoods. Our differences in strengths and perspectives play an integral role in propelling us forward, while our core values ground us, serving as the common thread that unites our team.

Dedicated to promoting a culture built upon autonomy, mastery, and purpose – we prioritize the happiness and well-being of our employees – making sure their voices are heard, valued, and considered equally. As an 2019-21 Albany Business Review’s Best Places to Work and a 2021 Modern Healthcare’s Best Places to Work in health care award recipient, we strive to maintain a culture wherein high-performing, mission-driven team members collectively work toward better health for all.


Job Summary

The Program Coordinator position reports to our Director of Operations and is responsible for providing dedicated support for day-to-day operations and community engagement for two of our partner organizations (clients). 

The Program Coordinator serves as the community member point-of-contact for many of the programs and services offered through both organizations, ensuring they feel welcome and are shown empathy and compassion in their request for support. The Program Coordinator must be responsive to the immediate needs of community members, ensure services are followed through with, and engage in the marketing of new programs. 

This is a full-time (40 hrs/week), hourly-paid, non-exempt position. The work schedule is Mon – Fri with work performed at multiple locations. The Program Coordinator is a temporary position, projected for approximately 12 months (contingent upon availability of funding).  

We offer comprehensive benefits including medical, dental, vision, flexible spending/health savings account, 401k, paid time off, paid holidays and more. 


Essential Duties and Responsibilities 

Operations

  • Provide administrative support to the Executive Director, clients, and Board of Directors.
  • Manage volunteer appreciation activities, maintain client and donor records, event planning, volunteer registry, and program and financial statements.
  • Run and analyze reports for monthly correspondence, annual appeal, and other contributions. 
  • Maintain inventory of essential supplies and order supplies as needed for program operations. 
  • Schedule and facilitate meetings with clients, vendors, and community providers. 

Community Member Engagement

  • Manage incoming community member referrals as they are received and ensure successful and timely connections are made by maintaining communication with the community member and/or the referring organization.
  • Conduct community member screening and assessments, referring them as necessary for coaching support, parent education, etc., and document progress and action taken with each community member served. 
  • Provide follow up and reminders of program support for each community member served. 
  • Maintain community member confidentiality and quality support.

Program Support

  • Develop and maintain material and collateral to support community member engagement.  Identify programs in the community that will enhance service delivery and promote community collaboration.
  • Promote program offerings and events through social media, community calendars, and each organization's website. 
  • Assist the team with event and program logistics.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.


Requirements


  • Associate degree required; Bachelor’s degree preferred (relevant, job-based work experience may be considered in lieu of degree requirements).
  • Prior administrative experience required.     
  • Non-profit experience in a community-facing role or managing resources for      reducing Social Determinants of Health strongly preferred.  
  • Experience building relationships with community partners while demonstrating a “community first” mindset required.

Skills, Knowledge and Abilities

  • Must have strong computer skills (proficient knowledge of MS Outlook, Word, Excel, and PowerPoint); CRM (Customer Relationship Management) experience preferred.
  • Must have reliable transformation and ability to travel between client sites. 
  • Must be a creative thinker, self-motivated, and thrive in a hands-on, results-driven work environment. 
  • Must have the ability to demonstrate empathy for those in need and provide tailored support. 
  • Ability to navigate and identify resources to meet the needs of the community members being served. 
  • Able to build trust and rapport with community members, their children, and members of other community-based organizations. 
  • Able to advocate for the needs of community members.
  • Ability to work well under pressure, adapt to unexpected events, and manage multiple priorities. 
  • Excellent communication and time management skills.
  •  Exceptional administrative, organizational, and prioritization skills, with a dedication to completing tasks in a timely manner.

Physical requirements

This position involves sedentary work that primarily involves sitting/standing, use of typical office equipment such as a computer, laptop, and cell phone. May include light work that includes moving objects up to 20 pounds independently or with assistance. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Healthy Alliance is an Equal Opportunity Employer and is committed complying with all federal, state, and local equal employment laws in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

Privacy Requirement 

This job function involves potential access/interaction with protected health information. Position will be required to abide by Healthy Alliance policies and procedures that support federal, state, and local HIPAA regulations. Any violations will be subject Healthy Alliance’s sanctioning policy which includes disciplinary actions up to and including separation of employment.

Healthy Alliance is an at-will employer. 





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