Program Support Specialist - CCS

Customer Service Nonprofit Social Services

Program Support Specialist

Career & Community Services Department

145 Remsen Street Cohoes, NY 12047


Do have experience with administration and are interested in using your skills in a nonprofit organization setting? Are you a detail-oriented person who also enjoys providing customer service?


Join a community-based organization which has been supporting the most vulnerable families in Albany County for over 55 years. The Program Support Specialist assists with integrating service components in the Career & Community department and Cohoes Outreach Center, including the Cohoes food pantry. Responsibilities include:

  • Greets customers and visitors, through phone, email, and in-person, by answering general questions and assisting with enrollment into ACAP services
  • Perform a variety of program administration tasks such as copying, faxing, processing mail, data entry, meeting preparation, and updating/maintaining databases
  • Assist with the maintenance of the food pantry including stocking new order and distributing inventory
  • Act as a liaison between customers and community agencies, helping connect customers to needed resources and services
  • Conduct customer outreach and ongoing recruitment of families into ACAP programs and services

Starting at $16.03 per hour; Monday-Friday 37.5 hours per week; Some flexibility needed to cover periodic outreach events


Associate’s degree in Human Services, Social Work, Public Administration, Business Administration or a related field required OR a Family Development Credential is required. At least one (1) year of experience in human services or community-based organization is preferred. Two (2) years of experience in related job may be used in place of an associate’s degree. Valid driver’s license required with a means for transportation throughout Albany County. Basic PC skills including database entry, word processing, and spreadsheet skills are required. Good interpersonal and communication skills with an attention to detail is highly desired.


Albany Community Action Partnership (ACAP), the Community Action Agency (CAA) for Albany County, has been a source of direct support for families living in poverty for over 50 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.



Health, Dental & Vision Insurance; Sick, Vacation, and Personal Leave; 403(b) with employer contribution; twelve (12) paid holidays; Tuition Assistance; Employee Assistance Program (EAP); and Opportunity for Advancement!


Apply on our website at 

or submit resume to

No phone calls please.



We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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