Safety Resource Specialist
Location: Albany, NY
Responsible for ensuring a safe environment for all patients, visitors, persons doing business and staff at the WYH Opioid Treatment Program site. Responsible to have knowledge at all times of all persons in the building and on the WYH premises. Responsible to ensure that patients are treated respectfully and in accordance with the WYH and program rules and guidelines and with trauma informed care approach.
- Responsible to ensure that the premises and persons on site are safe at all times.
- Monitors security cameras at all times to be aware of persons’ movement in and outside of the building.
- Responsible to de-escalate any patients or visitors who engage in any verbally or physically disruptive behaviors and have control of escalated encounters between individuals.
- Responds rapidly to security emergencies and enlists emergency services when necessary and, under the supervision of the program leadership.
- Interacts with patients, their collaterals, visitors and staff in a positive and professional manner at all times.
- Enforces the WYH Zero Tolerance Policy and the OTP/FACTS discharge procedure that includes protecting all persons, property, information and reputation.
- Becomes involved with keeping patients safe during medical emergencies, such as diverting traffic, or acting as assistance when requested by medical or nursing staff to call 911.
- Check windows and doors to afford better protection to building occupants and to safeguard unoccupied buildings.
- Promotes a trauma informed care approach with all interactions with persons in the building and on WYH premises.
- Does not provide treatment to patients, but greets patients when they enter the facility.
- Responsible to adhere to policies on patient boundaries, HIPAA and ethical guidelines.
- Ensures that patients are acting in accordance with their program schedule and dosing time.
- Assists people in and out of elevators, receives deliveries and escorts patients as needed.
- Adheres to the WYH Incident Reporting procedures and reports and incidents to leadership immediately.
- Provides daily report to the program manager/director.
- Adheres to the instructions provided by program leadership and works collaboratively with program staff.
- Attends trainings and staff meetings, as assigned.
- Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
- Ensures and/or remains in compliance with local, state, and federal regulation, i.e. OASAS, DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
- Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
- Other responsibilities, as assigned.
- High School Diploma with at least one year of experience in a security or residential/inpatient experience.
- Professional experience with de-escalating clients/patients in a human service or healthcare setting.
- Strong verbal and interpersonal communication skills
- Ability to handle multiple assignments
- Independent and highly motivated
- Excellent team player
- Ability to handle confidential information in a professional manner
- Experience as a security/safety officer in a human service or healthcare setting.
- Experience working with persons with mental illness and substance use disorders.
Please be aware that as a facility regulated under Article 28 of the New York State Public Health Law, COVID-19 vaccination is a requirement of employment. Whitney Young Health also requires the COVID-19 booster.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.