Senior Specialist II

Processes debit card disputes, sends notifications/letters to customers.

Communicates with debit card vendor regarding debit card fraud and transaction issues.

Posts transactions to customer's accounts and general ledger accounts.

Daily proof reconciliation of all debit card transaction exceptions.

Analyzes debit card fraud.

Communicates with branch personnel via E-Ticket and telephone regarding inquiries on debit cards.

Processes debit card compromises and reissues compromised cards.

Researches any inquiries regarding debit cards.

Properly authenticate the identity of a caller as the bank’s customer in accordance with written department procedures before providing any information.

Proper filing required daily for file retention.