Food Industry and Restaurants

Summary:       The server’s main job function is to serve our guests in a timely, courteous and efficient manner; to continue to educate and enhance his/her knowledge of food and beverage so as to direct the guest through a knowledgeable and memorable experience and effectively collect the correct payment for our goods and services.

Job Duties:

  • Greet guest within 2 minutes of being seated
  • Take food and drink orders, answering question about food and drinks including method of preparation, portion size, ingredients and price
  • Offer, suggest and inform the guests of products they may be unaware of to enhance their experience
  • Deliver orders to the guest in a timely manner
  • Anticipate guest’s needs and fulfill those needs courteously and efficiently
  • Serve alcoholic beverages with respect to NYS laws of responsibility, refill beverages following alcohol awareness procedures
  • Ensure that all products served are rung accurately into the POS system
  • Process guest’s payments following appropriate accounting procedures for closing checks and collecting payment
  • Actively promote all special events held at the restaurant and in the company
  • Actively attend all educational opportunities provided by management and continually seek to learn and discover new information and knowledge of food and beverage
  • Prepare thoroughly by performing all side work assignments before and after service
  • Communicate to supervisor all significant matters and assist in prompt corrective action
  • Train and assist with training any and all new TORO employees
  • Maintain a respectful and cooperative working relationship with all other employees
  • Maintain a professional, polished appearance
  • Present a positive and supportive image of the company
  • Side duties include cleaning, stocking and maintaining all aspects of the restaurant

Required Skills and Qualifications:

  • Outgoing, pleasant and cooperative personality
  • Willingness to learn and share knowledge with others includes training new hires and support positions
  • Effective communication skills
  • High energy and flexible
  • Ability to lift 30 pounds and to stand for 8 hours
  • Ability to support and participate in a team oriented environment

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