Service Naviator


Albany Community Action Partnership (ACAP) is a source of direct support for families who live in poverty in Albany, New York. The majority of program participants are from economically vulnerable families with incomes below 100% of the federal poverty threshold (or $21,960 for a family of three - the average family size of ACAP’s customer population).  For 50 years ACAP has been providing a network of programs which serve the needs of children and families living in poverty.  

Our prominent programs include Early Head Start, Head Start, Energy Assistance and Weatherization, Career Pathways, Healthcare Opportunities Grant, and we support parents through Employment and Dress for Success. Through its programs, ACAP has created positive change in the lives of children and families throughout Albany County.  ACAP embodies the spirit of hope, improving communities and making the Capital Region a better place. 


Utilize database(s) to complete customer intake inclusive of application and determination of eligibility for services. Obtain timely and accurate documentation to establish income eligibility and other general eligibility criteria, and follow up as needed to secure documents. Conduct assessment and re-assessment of customers to establish services plans to assist in tracking, measuring, and evaluating individual and collective progress against outcomes, scales, and continuum of program services. Provide referrals of customers to ACAP program services as well as other public or private agencies and community services for assistance, assuring smooth service transition. Facilitate active customer involvement in these services and development plans, including assistance with access to food stamps, child care options, food, money management services, locating housing, and employment. Monitor service plans on at least a monthly basis and maintains contact notes on the database to document plan engagement. Perform a variety of programmatic & administrative customer-centered tasks including, but not limited to, customer outreach & intake, required data collection & record-keeping, assisting the program team with planned activities.


A High School Diploma/ GED with 2 years of experience is required. Strong interpersonal, communication, engagement, and customer relations skills required. Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment required. Bilingual or multilingual skills are a plus.  A valid driver’s license with reliable transportation and the ability to travel throughout the county necessary.


Health, Dental, Vision; Vacation, Sick, Personal Leave; Holidays; Educational Assistance; 403(b); Starting $15.27 with the potential for increase every year based on performance.

CLASSIFICATION / HOURS:    Non- Exempt, 40 hours per week; 52 weeks per year. 

We are proud to be an EEO/AA employer M/F/D/V.We maintain a drug-free workplace and perform pre-employment substance abuse testing

For more information or to apply, visit Albany County Opportunity, Incorporated - Service Navigator ( 

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