Shift Supervisor

Food Industry and Restaurants

Summary:     Oversee, direct, and coordinate front of the house restaurant staff.  Assist the restaurant management team with operations and training.  Assist with resolution of guest concerns.

Job Duties:


  • Ensures that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Assists in cash control and other receipts for the shift by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Supervises and participates in dining area cleaning activities.
  • Investigates complaints regarding food quality, service, or accommodations and reports to management.
  • Observes workers and work procedures to ensure quality standards and service and provides assistance to the management team for completion of disciplinary write-ups.
  • Be knowledgeable of restaurant policies regarding personnel.
  • Performs some food preparation or service tasks such as packaging items, clearing tables, and serving food and drinks when necessary.
  • Attends all scheduled employee meetings and offers suggestions for improvement.
  • Coordinates with and assists fellow employees to meet guests’ needs and support the operations of the restaurant.
  • Fills-in for fellow employees where needed to ensure guest service standards and efficient operations.


  • Greet and seat guests, and present menus and wine lists.
  • Take reservations
  • Present bills and accept payments

Required Technology Experience

  • Cash register
  • Tablets and computer
  • Point-of-sale software, terminals and workstations
  • Electronic mail software
  • Inventory management software

Required Skills and Qualifications

  • Minimum 2 years of experience in the restaurant industry
  • Minimum 1 year of leadership experience
  • Outgoing, pleasant personality, and a desire to please guests
  • Ability to lift 30 pounds and stand for at least 8 hours
  • Ability to work in a team environment
  • Must have reliable transportation

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