Tax Searcher - Collections

Locate and notify customers of delinquent accounts by telephone and/or mail. Collect deposits, payments or fees. Maintain collection and tax search records.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors.

• Coordinates daily collection calls to delinquent customers and ensure compliance with debt collection laws and regulations.
• Prepare bankruptcy packets in compliance with bankruptcy laws.
• Prepares delinquency letters in compliance with regulations and timing requirements.
• Prepares foreclosure and judgment files for manager’s review.   
• Searching county websites or books for delinquent taxes in accordance to regulations and timing requirements.
• Preparing letters in accordance to tax search procedures.
• Logging information in excel formats.

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