https://www.redshiftrecruiting.com/

Technical Support

Customer Service Information Technology Administrative, Support & Clerical
Are you a driven, customer service-oriented IT professional looking for a new opportunity? We have an immediate need for a Technical Support with a well-established local company.
 
Responsibilities of the Technical Support 
  • Assist end-users with a variety of inquiries and issues
  • Follow-up on assigned tickets to ensure all issues are resolved
  • Create and manage users
  • Create shared mailboxes and distribution groups
  • Create and manage Active Directory users and groups
  • Add/remove licenses
  • Configure and maintain end-user workstations
  • Troubleshoot systems and servers using remote access software
  • Troubleshoot computers and other equipment
  • Provide hands-on customer support when needed, including setting up computers and equipment
  • Additional responsibilities as assigned
Qualifications for the role of Technical Support
  • High School Diploma or Associates degree is preferred
  • Previous experience in a technical support role
  • CompTIA A+ is preferred
  • Familiar with DNS
  • Experienced with O365
  • Previous experience with remote access software
  • Excellent communication skills,  including the ability to deal with frustrated customers in a positive and professional manner
  • Commitment to providing superior customer service
  • Possess excellent time management skills and the ability to multitask
  • Able to occasionally travel to customer sites

To see a full listing of all our open positions, please visit:http://www.redshiftrecruiting.com  

redShift Recruiting Permanent Technology Staffing is the Capital Region’s premier technology recruiting firm. Our founders recognized the demand for qualified technology professionals in the area and started redShift to fill that need. We pride ourselves on our highly qualified and carefully selected bank of candidates seeking permanent, temporary, and temp-to-hire positions.
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