While demonstrating excellent customer service, the Triage Registered Nurse (RN) at Whitney Young Health (WYH) utilizes the nursing process to provide comprehensive professional nursing care, taking into account the individual patient’s physical, psychosocial and age-related needs. In a collaborative effort with the provider, clinical, practice associate and customer service staff, acts as central figure for triage of walk-in patients, while emphasizing Health Center mission of quality care and access to care. Contributes to an environment where professional practice is actualized and patient outcomes are measured. Assists the Nursing Supervisor to maintain efficient, effective means of patient flow within the medical department. Ensures optimum, safe environment, and ensures compliance with local, state, and federal regulations (i.e. OSHA, and NYSDOH) within the Medical Department. Please note, this is an on-site, in-person opportunity.
Age Specific Criteria
- Demonstrates knowledge, skills and abilities to provide care to the age groups served (birth and above).
- Knowledge of normal growth and development.
- Ability to interpret age specific responses to treatment.
- Knowledge of age specific safety precautions.
- Knowledge of age specific medication dosages and side effects.
- Ability to communicate in an age-appropriate manner.
- Ability to provide age specific data to other caregivers.
- Knowledge of age specific anticipatory guidance.
Direct Clinical Responsibilities
- Triages walk-in patients following policy/procedure.
- Utilizes nursing assessment skills, incorporates patient/family history, diagnostic and physical assessment to appropriately perform patient triage.
- Consistently follows established protocols and clinical guidelines in providing patient care including infection control, medication and patient safety guidelines.
- Reviews provider schedules daily to determine appointment availability.
- In collaboration with provider, clinical, practice associate and customer service staff, schedules patients according to triage assessment and provider availability.
- Recognizes and communicates changes in patient condition to providers in a timely manner.
- Responds to all “Triage Nurse Calls, Physician Stat, and Code Yellow: Infection Control calls or pages.
- Accompanies Provider to code location while other nurses obtain the emergency equipment and oxygen.
- Obtains patient vital signs, circumstances pertaining to current condition, past medical history, drug allergies, and current medications that the patient is taking and will relay this information to the Provider.
- Provides patient care with other nurses, assisting as necessary.
- If responding Provider determines that paramedics need to be called, the Triage Nurse or designee will dial 911 and give pertinent information to the dispatcher.
- If paramedics are called, asks one of the responding nurses to ensure that emergency personnel are directed to the area.
- Assists Provider, as requested, to communicate pertinent patient information (oral and written) to the paramedic team for patient transfer to the hospital.
- Ensures that emergency equipment is returned to the medical area and supplies are restocked as needed.
- Ensures that Emergency Equipment on the code cart is available in the triage area and ready for safe use at all times (i.e. medications are not outdated, emergency logs are checked and dated weekly, AED is checked weekly AED pads monthly, equipment is secured with Lock tags, oxygen tanks are maintained and full at all times for emergencies).
- Assists appointment staff with requests for same day appointments.
- Receives calls regarding critical issues (e.g., patient with chest pain, critical test results, and urgent calls from Emergency Departments), and activates immediate and appropriate follow-up.
- Assists Nursing supervisor with coordination of internal work flow (e.g., reviews messages and reports of off-site Providers to ensure that they are addressed in a timely manner, referrals).
- Assists with communication between Medical Providers and external health care providers (e.g., provider to provider messages).
- Responsible for tracking and coordinating care for patients on Coumadin.
- Documents all patient care and related communications in the Medical Record in a timely manner (see policy/procedure MD-16).
- Initiates documentation when a walk-in triage patient is being seen the same day.
- Maintains appropriate triage logs and tracking information as appropriate to duties.
- Maintains accurate and timely telephone and written correspondence.
- Participates in interdepartmental/departmental Performance Improvement projects.
- Assists the Nursing Supervisor in identifying opportunities for improvement.
- Assists with collection of data for performance improvement activities.
- Keeps patients informed about delays.
- Assists patients in identifying alternative care options when there is no availability onsite.
- Demonstrate excellence in both internal and external customer service.
- Consistently completes assignments in a timely manner with minimal assistance or overtime.
- Seeks and accepts additional assignments.
- Maintains responsibility for attendance and punctuality.
- Assists with staff orientation and ongoing education as a clinical resource for staff.
- Demonstrates excellence in both internal and external customer service.
- Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
- Ensures and/or remains in compliance with local, state, and federal regulation, i.e., OASAS, NYS DOH.
- Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Services.
- Completes other duties as assigned.
Graduate from an accredited school for Registered Professional Nurses; Current registration as a licensed Registered Professional Nurse in New York State; Current CPR certification; one to three years relevant clinical nursing experience; Knowledge of managed care requirements; Demonstrated excellence in written and verbal communication; B.L.S. certification
Experience in Triage, Emergency Department, and/or Urgent care setting; Demonstrated competence in multi-cultural medical setting; Bilingual skills; Bachelor’s Degree in Nursing.
Please be aware that as a facility regulated under Article 28 of the New York State Public Health Law, COVID-19 vaccination is a requirement of employment. Whitney Young Health also requires the COVID-19 booster.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.