BusinessU: Conflict Resolution-The Key Steps to Defusing and Resolving Conflicts

Description

It’s challenging to talk with an angry customer, co-worker, or direct report. In this session, you’ll gain a deeper understanding of the causes of conflicts and learn new ways to resolve them. You’ll see how to read people and spot key differences in how they approach work, communication and conflict. This will make you a more skillful communicator. 

Take-aways from this session will include:

• A deeper understanding of the causes of anger and conflict
• A tool to identify differences in how people approach communication and conflict
• An essential negotiation strategy
• Four simple and powerful steps to defuse the anger and work toward a positive resolution 

Instruction by Alan Krieger, Krieger Solutions, LLC

Presenting Sponsor

Supporting Sponsor