Associate Program Supervisor - Family Shelter

Great Opportunity to Join a Dynamic and Highly Respected Team!

Job Title: Associate Program Supervisor – Family Shelter

Position Summary:

We are seeking a strong, grounded, and experienced leader to step into the newly created role of Associate Program Supervisor at our Family Shelter. This is a hands-on leadership position designed to provide direct support to the Shelter Director while helping to reshape the workplace culture, improve team accountability, and strengthen client services.

This individual will play a vital role in rebuilding team structure and operational systems, including rewriting or creating policies, conducting staff supervision, and addressing workplace challenges. This role is ideal for someone with a strong background in social services who is passionate about stabilizing teams, fostering a healthy work environment, and improving service delivery for vulnerable families.

Key Responsibilities:

• Provide day-to-day oversight of shelter operations in partnership with the Program Manager
• Supervise frontline staff, including conducting regular one-on-ones, supervision reports, and performance evaluations
• Identify and address toxic workplace behaviors while modeling professionalism, empathy, and accountability
• Lead efforts to revise and/or implement shelter policies, procedures, and workflows
• Support staff development, team cohesion, and morale
• Act as a liaison between staff and leadership to ensure consistent communication and follow-through
• Help reduce staff turnover through engagement, support, and performance coaching
• Ensure that services align with trauma-informed and client-centered practices
• Participate in conflict resolution and intervene as needed during escalated situations
• Ensure compliance with agency policies, funding regulations, and licensing standards
• Assist in hiring, onboarding, and training new staff
• Strong in employee relations; highly self-motivated and proactive.

Qualifications:

• Education & Experience (one of the following required):
  • Associate degree in human services or related field and 3-4 years of management experience in a shelter or residential setting
  • Bachelor’s degree in social work, psychology, human services, or related field and at least 2 years of shelter management experience
• Strong understanding of social welfare systems and the unique needs of families experiencing homelessness
• Proven experience supervising diverse teams and navigating challenging interpersonal dynamics
• Demonstrated ability to lead in high-pressure or emotionally complex environments
• Skilled in conflict resolution, de-escalation, and staff coaching
• Excellent written and verbal communication skills
• Able to work independently, take initiative, and follow through on commitments
• Knowledge of trauma-informed care, housing-first models, and harm reduction is a plus

Preferred Qualities:

• Calm, grounded, and emotionally intelligent leadership style
• Solutions-focused with a strong sense of accountability
• Committed to creating a respectful, inclusive, and supportive workplace
• Adaptable and capable of building or rebuilding operational systems from the ground u

To Apply:
Please submit your resume and a brief cover letter outlining your experience and interest in the role to HR@pyhit.org.