Box Office Representative

Summary: The Box Office Representative is responsible for managing ticket sales and customer service for the Albany Symphony. The ideal candidate will be a clear verbal and written communicator, organized, detail-oriented, and enjoy working in a fast-paced environment. The position includes scheduled hours, including occasional evening and weekend hours for Albany Symphony performances and events. This is a part-time position reporting to the Senior Patron Services Manager (transitioning to the Marketing Manager). The Albany Symphony welcomes candidates who represent diverse communities and perspectives. 

Duties and Responsibilities

• Have a working knowledge of Albany Symphony concert and events, policies, services, and venue amenities

• Provide quality customer service to all patrons

• Manage day-to-day operations of ticketing and subscription sales. Assist in the management of donation processing as needed.

• Sell tickets to customers in person, over the phone, by email, and by mail

• Accurately process payments (cash, credit card, gift certificates, etc.)

• Fulfill subscription orders sent directly to Albany Symphony, and through telemarketing vendors

• Ensure accurate information on patrons is processed at the point of purchase, asking relevant data protection questions

• Answer customer inquiries in a prompt and efficient manner

• Manage email communications to PatronServices@albanysymphony.com shared Inbox

• Manage the annual subscription fulfillment process

• Ensure the fulfillment of house seats, comps, and trade requests.

• Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Box Office Hours

• Tuesdays, 10am-4pm

• Thursdays, 10am-4pm

• Concert Weeks, Tuesday-Friday, 10am-4pm

• Concert Day, 2 hours prior to concert start time through intermission

Skills and Qualifications

• Excellent customer service, communications skills and phone etiquette

• Strong attention to detail

• Ability to learn and use a variety of technical systems, including the Albany Symphony’s Customer Relationship Management system (CRM) Spektrix and email platform Outlook.

• Ability to handle financial transactions and make change

• Ability to work efficiently with little supervision

• Ability to remain pleasant during challenging situations

• 2+ years experience working in customer relations or box office for a performing arts organization

Compensation and Benefits
Competitive hourly compensation at a rate of $18 per hour. Hours will be determined each week over a Monday to Sunday week and mutually agreed by you and your supervisor. Hybrid schedule is possible depending on location and experience. Benefits include complimentary concert tickets, CDTA public transportation pass, access to professional development resources through Capital Region chambers of commerce and League of American Orchestras.

To Apply: Submit via email a résumé and a brief cover letter outlining your interest in this position to alaynaf@albanysymphony.com. Please put “Box Office Representative” and your name in the subject line.