Box Office Representative

Box Office Representative

Pay Rate: $16.50/hr

The Troy Savings Bank Music Hall seeks arts-loving and customer service oriented individuals to join our Box Office. The Box Office Representative serves as front line customer service between patrons, donors, key stakeholders and the Troy Savings Bank Music Hall.

Primary Duties and Responsibilities

• Process ticket, subscription, membership, gift card, and CDTA Navigator sales in person, by phone, and online.
• Maintain thorough knowledge of concerts, events, and promotions to answer patron questions confidently and efficiently.
• Prepare and send ticket reports to agents and vendors according to reporting schedules.
• Communicate issues promptly to management while ensuring accuracy and quality.
• Provide administrative support: greet visitors, answer phones, distribute mail, and maintain organized office and reception areas.
• Manage event guest lists, coordinate with front-of-house, and resolve box office issues before and during shows.
• Perform other duties as assigned by leadership.

Requirements and Qualifications

Bring your customer service skills to a team that values friendly, thoughtful interactions — previous experience is required.

Ticketing experience is a big plus!

We currently use Theatre Manager and are excited to transition to Tessitura in January 2026.

Evenings and weekends are when the music is alive on our stage!

Hours vary depending on our show schedule and event calendar.

You’re comfortable communicating by phone and email, and familiar with Microsoft Office Suite.

You can juggle multiple tasks, keep an eye for detail, and stay calm and collected when things get busy.

Resumes may be sent to Brittany Pallozzi, Director of Patron Relations at brittany@troymusichall.org.