Box Office Supervisor

Customer Service

SUMMARY: Sell tickets for events, provide excellent customer service and assist Manager and Assistant Manager with the supervision of the Box Office.

ESSENTIAL DUTIES & RESPONSIBILITIES: Process written requests for tickets to various events. Prepare and balance tickets seller’s bank deposits and sales reports daily. Provide excellent customer service at all times. Resolve customer problems.  Maintain and update information books and telephone recordings.  Answer telephone and give requested information. Assist with the training of new staff. Process building ticket orders.  Open and close Box Office as needed.  All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS & ABILITIES: Excellent money handling ability, prior experience preferred.  Basic math skills and strong customer service experience also needed.  Good communication and interpersonal skills. Computer literate.  HS Diploma/GED required. Previous computerized ticketing experience preferred.

OTHER QUALIFICATIONS: Ability to work flexible hours including daytime, evening, weekends, and holidays as needed.

SHIFT: Monday – Friday 9:00am – 5:00pm with some evenings and weekends based on events

PAY RATE: $18  - $20 per hour

TO APPLY: Please submit resumes/applications online only.  

Applicants that need reasonable accommodations to complete the application process may contact Christine Hayes at 518-487-2011.

 Recruiter: Christine Hayes 
ASM Global Management – MVP Arena ~ 51 South Pearl Street, Albany, NY 12207

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.




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