Commercial Relationship Manager

Financial Services Banking

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Corporate Banking team as: 

Commercial Relationship Manager

This opportunity may be perfect for you if you have experience in:

> Commercial Credit and Banking Products

> Communication Skills

> Sales

About the Position:

Responsible for managing commercial borrower/depositor relationships including new loan requests, cash management/deposit services development of new business, and management/oversight of assigned commercial loan portfolio.  Adheres to Loan Policy and work to achieve assigned goals and objectives to support Company strategic plan. This position works out of the Capital Region Business Office. 



> Identify prospective customers and implement plan for gaining business through researched business development calls, networking, and response to referrals.   Continuously develop growing network of referral sources for new business.

>  Build/expand existing customer relationships by identifying needs and recommending solutions while effectively handling existing loan requests.  Work with current customers to encourage referrals.

> Manage commercial loan portfolio including collection and review of financial information to ensure Company’s interests are protected.  Adhere to Loan Policy, department procedures, and applicable Federal/State/Local laws and regulations.

> Formulate and implement strategies to achieve individual and department goals as set by supervisor.  Work with colleagues and management to provide guidance, training, and support to reach goals as appropriate.

> Collaborate with other strategic partners within Company to provide full range of products and services, as appropriate, for customers.  Participate in team presentations, attend joint networking events, and provide introductions/contacts to stakeholders so customer needs may be fully addressed. 

> Participate actively in community to source business development opportunities and demonstrate our Company’s commitment to local communities.


 What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 


> Bachelor’s Degree or equivalent experience in business, finance, lending or related field required.

5 years of experience in commercial lending, loan portfolio management, or equivalent banking experience required


Thorough knowledge of commercial credit analysis and banking products/services preferred

Solid communications skills, both written and verbal; ability to communicate effectively with customers, co-workers, management, and community/business leaders

Demonstrated consultative sales and negotiation skills; ability to identify needs, present effective solutions, and close a sale

Proficient in Microsoft Office Suite:  Word, Excel, Outlook and PowerPoint

Proven networking and relationship building skills

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $70,000 - $130,000 annually commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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