Director of Public Communications
Under the direction of the Chief Executive Officer, this position is responsible for acting as the spokesperson for the Airport in the absence of the CEO. Respond to media inquiries. Develop and distribute press releases regarding airport operations, expansions, or incidents. Organize press conferences for major announcements, such as new routes or airline partnerships. Maintain strong relationships with journalists, travel bloggers, and aviation media outlets.
The successful candidate will have either: A) Graduation from a regionally accredited or New York State registered college or university with a bachelor’s degree and three (3) years of responsible experience in journalism, writing, public administration, public relations or public policy; or B) Graduation from a regionally accredited or New York State registered college or university with an associate’s degree and five (5) years of responsible experience in journalism, writing, public administration, public relations or public policy; or C) High School Diploma or GED and seven (7) years experience as a newspaper reporter, in writing, public relations, marketing or in advertising; or D) Any equivalent combination of training and experience as indicated in A-D above. Salary to be negotiated.
Director of Public Communications
Duty Description
Under the direction and supervision of the Chief Executive Officer, the successful candidate shall be responsible for:
1. Media & Public Communications
• Respond to media inquiries. Act as the spokesperson for the airport in the absence of the CEO.
• Develop and distribute press releases regarding airport operations, expansions, or incidents.
• Organize press conferences for major announcements, such as new routes or airline partnerships.
• Maintain strong relationships with journalists, travel bloggers, and aviation media outlets.
2. Digital & Social Media Management
• Monitor and manage social media channels to share updates, engage with travelers, and address concerns.
• Develop digital marketing campaigns promoting new destinations, airport facilities, and special offers.
• Use analytics to track customer sentiment and improve communication strategies.
3. Passenger Engagement & Customer Relations
• Oversee public communication channels, including social media, website, and customer service hotlines.
• Address passenger concerns, complaints, and inquiries in a timely and professional manner.
• Develop campaigns to educate travelers about airport security, baggage policies, and new facilities.
• Implement crisis communication strategies for flight delays, cancellations, and emergencies.
4. Stakeholder & Airline Relations
• Maintain strong communication with airlines, government agencies, and airport authorities.
• Assist in negotiations and partnerships with airlines to promote new routes.
• Represent the airport in meetings with tourism boards, travel agencies, and industry groups.
5. Crisis & Emergency Communication
• Develop and implement crisis communication plans for emergencies, such as accidents, weather disruptions, or security threats.
• Coordinate with emergency response teams and law enforcement for timely public updates.
• Ensure transparency while managing sensitive information during crises.
6. Community & Corporate Social Responsibility (CSR)
• Organize outreach programs to strengthen relationships with the local community.
• Promote airport-sponsored environmental initiatives and sustainability programs.
• Handle complaints and concerns from nearby residents regarding noise pollution and expansions.
7. Event & VIP Coordination
• Plan and manage public events, such as new airline launches, ribbon-cutting ceremonies, and airport anniversaries.
• Coordinate with government officials, celebrities, and business leaders traveling through the airport.
• Arrange hospitality services for VIP passengers and dignitaries.
8. Brand & Reputation Management
• Maintain a positive image of the airport through consistent messaging and media engagement.
• Monitor online reviews, news reports, and public sentiment to address potential PR issues.
• Develop campaigns highlighting airport innovations, passenger experience improvements, and safety measures.
A detailed job description can be found on-line in the “Careers” section of albanyairport.com or can be requested by contacting Debbie Pasquini, Confidential Secretary to Peter F. Stuto, Chief Executive Officer, via email (dpasquini@albanyairport.com) or by calling 518-242-2244.
Position is immediately available. Please send cover letter, resume and references, no later than April 11, 2025, to Peter F. Stuto, Chief Executive Officer, Albany County Airport Authority, Albany International Airport, 737 Albany-Shaker Road, Main Terminal – Suite 300, Albany, New York 12211, Attention: Debbie Pasquini or via email to dpasquini@albanyairport.com.
