IT Support Associate
IT Support Associate - Rate of pay range $18.27 – $19.24 per hour
The IT Support Associate’s duties and responsibilities include areas of design, setup, implementation and maintenance of the credit union’s main and secondary computer processing systems. Will be responsible for core systems document integration via Symform PDF, will assist in processing schedule design and maintenance using SMA Opcon and Windows Task Scheduler; diagnostics of member issues; management of imaging archive and retrieval; configuration and support of advanced reporting. Will provide for afterhours cycle processing, 24-hour support via paging system as assigned, off-hour system maintenance and special processing duties as assigned. Will assist with configuration of consoles, ancillary devices and other interfaces with core systems, testing of front-end applications, help desk and end user support and perform daily review and maintenance of logs and reports to ensure systems operation and network security. Must have excellent organization skills, attention to detail, ability to follow written instructions and documentation and have good problem-solving ability. Minimum of an Associate’s degree in computer technology or 3 years related experience. Must work toward possessing strong skills in SML and Java languages.