Loan Services Assistant Manager

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Loan Services team as: 

Loan Services Assistant Manager

This opportunity may be perfect for you if you have experience in:

> Exceptional Interpersonal and Collaboration Skills working in a Call Center Environment 

> Demonstrated Problem-Solving and Solution Implementation Abilities

> Strong Leadership and Team Management Skills 

About this position:

Responsible for supervising team, assisting, and supporting management through project coordination, work review, and work organization to achieve optimum efficiencies in time and resources within department.  Spearhead efforts designed to meet department and Company goals as identified by management team. Effectively collaborates with other departments as needed to understand impacts and ensure efficiencies. This position is 100% in the office in Glens Falls, New York.

Responsibilities

> Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.

> Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.

> Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments. 

> Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.

> Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.

> Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives.  Remain current on regulatory changes/guidance for lending and loan servicing.

> Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.

> Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Associate degree or equivalent experience in banking 

> 4 years of banking and loan experience preferred

> 1 year of supervisory experience preferred

Skills/Knowledge:

> Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; knowledge of banking related software a plus

> Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with employees, management, customers and other stakeholders

> Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail skills

> Proven organizational, project management, analytical, research, and problem-solving skills 

> Extensive knowledge of state/federal regulations related to loan servicing and lending

> Ability to work independently and as a collaborative team member; initiative and follow-through key

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $60,000 - $65,000 commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.