Member Service Specialist

First New York Federal Credit Union is seeking a Member Service Specialist (MSS) position in our Contact Center located in Colonie, NY. Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail. This is a full-time position for an individual with outstanding customer service, writing and communication skills.

Job responsibilities include:

• Account servicing.
• Referring consumer and real estate loans to the Loan Sales team.
• Cross-selling products/services to benefit the member’s needs.
• Promoting e-banking and meeting Contact Center goals.

Must demonstrate a highly motivated, positive, outgoing personality to meet and exceed expectations with every interaction.

Rate of pay range $18.25 - $19.25 per hour