First New York Federal Credit Union is seeking a Member Service Specialist (MSS) position in our Contact Center located in Colonie, NY. Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail. This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Job responsibilities include:
- Account servicing.
- Referring consumer and real estate loans to the Loan Sales team.
- Cross-selling products/services to benefit the member’s needs.
- Promoting e-banking and meeting Contact Center goals.
Must demonstrate a highly motivated, positive, outgoing personality to meet and exceed expectations with every interaction.
Rate of pay range $18.25 - $19.25 per hour