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Retail Thrift Shop Manager

Customer Service Nonprofit Retail

Job Title: Retail Thrift Shop Manager
Organization: Gateway House of Peace – Thrift Shop
Location: Ballston Spa, NY
Employment Type: 35 hours/per week, hourly pay $17-$18 depending on experience


About Gateway House of Peace:

Gateway House of Peace is a nonprofit organization providing a safe, comfortable, and compassionate residence for terminally ill individuals during their final days. We offer free, end-of-life care in a peaceful, home-like setting, focusing on dignity, quality, and support for both patients and their families.

To support this mission, the Gateway House Thrift Shop sells donated goods, with all proceeds directly funding the care provided at our residence.

Position Overview:

We are seeking a dedicated Retail Thrift Shop Manager to lead the daily operations of our nonprofit thrift shop. This role is vital in promoting our mission through effective retail management, community engagement, and coordination of volunteers and donations.



Key Responsibilities:

  • Oversee and manage all day-to-day operations of the Thrift Shop

  • Maintain a clean, organized, and welcoming retail environment

  • Supervise and support volunteers in collaboration with the Volunteer Coordinator

  • Ensure merchandise is received, sorted, priced, displayed, and rotated appropriately

  • Manage donation intake and track inventory efficiently

  • Deliver excellent customer service and serve as an ambassador of Gateway House’s mission

  • Monitor sales, prepare daily reports, and maintain accurate financial records in coordination with the Treasurer

  • Plan and execute in-store promotions and community outreach events to increase engagement and support

  • Utilize marketing and social media tools to promote the shop and attract customers and donors

  • Use POS systems and Microsoft Office applications for reporting and daily operations

  • Demonstrate strong leadership, communication, and supervisory skills

  • Work independently with a high level of organization and timely follow-through

  • Identify and resolve issues proactively to streamline shop efficiency

  • Motivate volunteers and staff to meet goals while fostering a positive, respectful team environment

  • Exhibit passion, commitment, and energy in aligning shop operations with the mission of Gateway House



Experience Requirements & Qualifications:

  • 1–2 years of experience in retail management; nonprofit or thrift store experience preferred

  • Strong organizational, leadership, and team-building skills

  • Excellent communication and interpersonal abilities

  • Experience managing or working alongside volunteer staff

  • Understanding of thrift store operations, customer base, and mission-driven retail environments

  • Familiarity with the mission of Gateway House of Peace or similar hospice/palliative care organizations is a plus

  • Ability to lift and move merchandise as needed

  • Passion for Gateway House’s mission and commitment to serving the community

  • Availability to work Saturdays and flexibility to support occasional special events


How to Apply:

Please submit your resume and a brief cover letter explaining your interest in the position to: ndwyer@gatewayhouseofpeace.org 

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